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General information

 

Customer Service Officer

General Information

The Bolloré Group is one of the 500 largest companies in the world, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, Electricity Storage and solutions.

Bolloré Transport & Logistics is the result of the union between the Bolloré Group's four traditional businesses. Bolloré Ports, Bolloré Railways, Bolloré Energy and Bolloré Logistics are four areas of business and expertise that now work collectively to satisfy the needs of global clients. Bolloré Transport & Logistics makes all of its areas of expertise available to its clients, including construction and operation of port terminals and railway lines, freight forwarding and logistics

Being part of Bolloré Transport & Logistics means engaging with an international and visionary Group. A Group that constantly embarks on new undertakings. A Group that invests and innovates.  

Job description

Profile

CONTRAT LOGISTIQUE
Customer Service Officer

Contract

PERMANENT

Location Job

South-East Asia, Singapore,

Contract length

Mission description

• Customer Service Support
o Ensure customer's orders are processed in a timely and accurately manner
o Ensure reports are submitted on a timely to established customer's schedules
o Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
o Liaise and update customer closely to resolve customer orders or shipments related issues
• Cycle Count
o Initial cycle count as per schedule
o Ensure proper keeping of cycle count sheet for audit trail purpose
o Be responsible in reconciling all stock discrepancies
• Others
o Inventory Management for Customer's WMS system
o Ensure all billings are done timely & accurately with all necessary supporting documents
o Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
o Maintain and ensure safe keeping and traceability of relevant customer's document / records
o Capture and update on all CSD KPI measurement, orders management, and orders' turnaround time metrics etc.
o Collate and compute the monthly KPI report
o Achieve & maintain consistent KPI, make suggestions to improve when necessary
o Additional functions as mandated by Management

 

Profile

• Preferably Diploma in Logistics or Business Admin
• Candidate with no experience but with relevant experience may apply
• Customer Service Orientated and team player
• Product and System knowledge & MS Office Skills