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General information

 

Customer Service Executive

General Information

The Bolloré Group is one of the 500 largest companies in the world, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, Electricity Storage and solutions.

Bolloré Transport & Logistics is the result of the union between the Bolloré Group's four traditional businesses. Bolloré Ports, Bolloré Railways, Bolloré Energy and Bolloré Logistics are four areas of business and expertise that now work collectively to satisfy the needs of global clients. Bolloré Transport & Logistics makes all of its areas of expertise available to its clients, including construction and operation of port terminals and railway lines, freight forwarding and logistics

Being part of Bolloré Transport & Logistics means engaging with an international and visionary Group. A Group that constantly embarks on new undertakings. A Group that invests and innovates.  

Job description

Profile

SUPPLY CHAIN
Customer Service Executive

Contract

PERMANENT

Location Job

South-East Asia, Singapore,

Contract length

Mission description

• To act as focal point for all customer's queries (Commercial / Service related)
• To ensure compliance of Customer's SOPs at all times
• Coordinate and arrange day-to-day operations and transactions for freight forwarding and other related activities (Arrange bookings with carriers / co-loaders and execute all pertinent shipping documents eg. Commercial Invoice & Packing List, AWB / BL issuance, Permit, COO issuance, Shipping order, trucking instruction, shipping certificate, subsidiary certificate, forwarder cargo receipt, export subsidiary certificate, BIETC, CNCA, COC, ECTN and etc)
• Manage job file creation, costing and other data entries in Pegasus (in house system)
• To act as control tower by managing / monitoring shipments arranged by Network offices.
• Send timely pre-alerts and shipping advices to customers and Bollore network offices
• Coordinate dispatch of shipping documents to customers and Bollore network offices
• Assist for rate sourcing with various stakeholders for services not in the customer's contract and to quote to the customer for rates acceptance
• Preparation and submission of OHR, Shipment Status Report and any other reports as required by the customer
• To work with Regional team for data quality related matters
• Ensure proper and timely billing / closing of all job files

 

Profile

• Diploma / Degree preferred
• Minimum 3 years' experience in freight forwarding (seafreight & airfreight)
• Oil & Gas background preferred
• Ability to work independently, meticulous, self-motivator and a team player
• Ability to cope in fast pace environment
• Proficient in Microsoft Excel
• DGR trained would be an advantage
• Possess excellent communication and interpersonal skills